Complaint policy

Welcome and thank you for your interest in our website Offmy www.offmy.co and to the other services we provide (collectively, our”Service“). This complaint policy is part of your agreement with us (the”Complaint policy“).

Who we are and how to contact us : Offmy is operated by Offmy LLC, a limited liability company registered in the country of the United States under number 99-1823647 and having its registered office at 1209 MOUNTAIN ROAD PL NESTE N, ALBUQUERQUE 87110. To contact us, please email our support team at contact@offmy.co or email us at our Telegram: https://t.me/sam_offmy.

Interpretation : In this complaint handling policy, the terms defined have the same meaning as that given to them in the terms of service.

Eligibility : Whether or not you are a user of the service, you can use this complaint handling policy to report any complaints relating to the service to us.

Make a complaint : If you have a complaint regarding the Service (including any complaint about Content or User conduct), please send your name, address, contact information, a description of your complaint, and if your complaint relates to the Content, the URL of the Content that is the subject of your complaint to contact@offmy.co, including the name of the User.

Complaint procedure : Our complaint handling procedures depend on the nature of the complaint:

For claims relating to illegal or non-consensual content, we undertake, upon receipt of your complaint, to

We promptly investigate your complaint using the mechanisms we deem appropriate to the nature of your complaint;

If we need additional information or documentation, we will contact you to let you know. We will review your complaint in good faith within seven (7) business days;

If we are convinced that the content is unlawful or non-consensual, we will remove it immediately and notify you of our decision by email or other electronic message;

If we are satisfied that the content is not illegal or non-consensual, we will notify you of our decision by email or other electronic message.

Any dispute that may arise as a result of our investigation and the resulting decision and course of action may be contested by submitting the claim to a neutral arbitration association at our expense.

Copyright infringement claims must be submitted in accordance with our DMCA policy, and we will respond to copyright infringement claims as set forth in this policy.

For any other type of complaint, including breaches of one of our terms of service, we undertake, upon receipt of your complaint, to

We promptly investigate your complaint using the mechanisms we deem appropriate to the nature of your complaint;

If we need additional information or documentation, we will contact you to let you know;

We will review your complaint in good faith within seven (7) business days and will take such steps in good faith as we deem appropriate to deal with the issue raised by your complaint. All decisions made and actions taken by us will be final and cannot be appealed.

Unwarranted claims : You agree that you will not file unwarranted claims and that all claims filed under this Complaints Handling Policy are justified and in good faith. If we consider a complaint filed under this Complaints Handling Policy to be in bad faith, we have the right to suspend or delete your user account.

Know all the time that we respect the SEPA standards European and that we are committed to reimbursing you if you encounter major technical problems that penalize the performance of your agency as well as the management of your employees.